Last updated: [Feb 26th, 2026]
EZ Aerial Solutions LLC(“EZ Aerial Solutions,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quote, complete a qualification form, book a consultation, communicate with us by phone/SMS/WhatsApp/email, or use our services (collectively, the “Services”).
If you do not agree with this Privacy Policy, do not use the Services.
1) Notice at Collection
We collect information to: (a) respond to inquiries, (b) qualify properties for drone cleaning, (c) schedule and deliver consultations and services, (d) send operational messages (confirmations, reminders, updates), (e) improve and secure our Services, and (f) comply with legal obligations.
We do not sell your personal information. We may “share” certain information for cross-context behavioral advertising (e.g., via pixels/analytics) depending on how our website is configured; you may opt out (see Section 10). (If you do not run ads/pixels, remove that sentence.)
2) Information We Collect
A. Information you provide directly
Contact details: name, email, phone number, company name, role/title
Property details: property address/location, building type, approximate height/stories, surfaces to clean (glass/walls/roof/solar/signage), access constraints, preferred schedule/timeline, prior cleaning frequency/cost ranges (if you provide)
Scheduling details: appointment date/time, intake responses, notes you submit
Communications: emails, texts, WhatsApp messages, call content, voicemails
Media you share: photos/videos of the property or surfaces (if submitted)
B. Information collected automatically
Device & usage data: IP address, browser/device type, operating system, pages viewed, timestamps, referring URLs, approximate location from IP
Cookies & similar tech: cookies, pixels, tags, and analytics SDKs (see Section 9)
C. Information from third parties
Scheduling & video platforms: booking metadata from scheduling providers and meeting metadata from video platforms (e.g., meeting join info)
Marketing/analytics providers: aggregated reporting (campaign performance)
Service providers: if you contact us through a directory or marketplace, we may receive your contact and request details from that platform
3) How We Use Information
We use information for:
Provide and manage Services (qualify requests, schedule consultations, deliver cleaning work)
Operational communications (confirmations, reminders, reschedules, on-the-way updates, service notifications)
Customer support (answer questions, troubleshoot scheduling/meeting links)
Safety and planning (site safety planning, airspace constraints, operational readiness)
Improve our website and operations (analytics, internal reporting, quality control)
Security and fraud prevention (detect abuse, protect systems, enforce policies)
Legal compliance (tax, insurance, dispute resolution, lawful requests)
We are not “experimenting.” We use standardized safety and operational processes; we may keep records needed to maintain quality, resolve disputes, and meet insurance/legal requirements.
4) Communications, SMS, WhatsApp, and Call Practices
A. Email and phone
If you contact us or book a consultation, we may email or call you for operational reasons.
B. SMS / WhatsApp consent and opt-out
If you provide your phone number, you agree we may send service-related texts/WhatsApp messages such as appointment confirmations and reminders. Standard message/data rates may apply.
You can opt out:
SMS: reply STOP
WhatsApp: message STOP or use WhatsApp controls to mute/block
(Competitor benchmark: FlyWash includes a dedicated SMS privacy section with opt-out language; your policy includes the same concept plus WhatsApp. )
C. AI or automated calls (if used)
We may use automated systems (including AI voice agents) for appointment confirmations and reminders. If we record calls, we will provide a notice where required by law.
5) Zoom / Video Meetings and Recording
Consultations may be held via Zoom or similar platforms. We may collect meeting metadata (e.g., join time, meeting duration, meeting chat content if you choose to use chat).
Recording: If we record a meeting, we will request consent or provide notice as required.
6) How We Share Information
We share information only as needed to operate our business, including:
A. Service providers (“processors”)
We may share data with vendors that help us run the business, such as:
scheduling/CRM tools
email/SMS/WhatsApp messaging providers
website hosting and analytics providers
customer support tools
payment processors (if applicable)
B. Legal, safety, and compliance
We may disclose information if we believe it’s necessary to:
comply with law or legal process
protect rights, safety, or property
investigate fraud or security issues
enforce agreements
C. Business transfers
If we’re involved in a merger, acquisition, financing, or sale of assets, data may be transferred as part of that transaction.
No sale of personal info: We do not sell personal information.
CPRA service-provider structure: Where applicable, we aim to structure vendor relationships as “service provider/contractor” arrangements consistent with CPRA contract requirements and limits on using data beyond providing services.
7) Data Retention
We retain personal information only as long as reasonably necessary for:
providing Services
operational recordkeeping
legal/tax/insurance obligations
dispute resolution and enforcement
We may retain de-identified or aggregated data longer.
8) Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no system can be guaranteed 100% secure.
9) Cookies, Analytics, and Advertising
We may use cookies and similar technologies to:
remember preferences
understand website performance
measure campaign effectiveness
If we use analytics/advertising tools (e.g., Google Analytics, Meta pixel), these providers may collect data through cookies or similar tech for reporting and ad measurement.
You can control cookies through your browser settings and, where offered, through cookie banners/controls.
10) Your Privacy Rights
A. California (CCPA/CPRA) rights
If you are a California resident, you may have rights to:
Know/access categories and specific pieces of personal information we collected
Delete personal information (with exceptions)
Correct inaccurate personal information
Opt out of the “sale” or “sharing” of personal information (as defined by law)
Limit use/disclosure of sensitive personal information (if applicable)
Non-discrimination for exercising rights
To submit a request:
Email: [email protected]
Subject: “California Privacy Request”
We will verify your request. Authorized agents may submit requests with proof of authorization.
(Reference: CPRA rules emphasize service provider/contractor roles and handling of consumer requests through the business. )
B. Do Not Sell/Share (if applicable)
If our website uses advertising pixels that qualify as “sharing,” you may opt out by:
using our website privacy controls (if available)
disabling cookies/pixels via consent banner
contacting us at the email above
C. Other U.S. state privacy laws
Depending on your state, similar rights may apply. Contact us to request access/deletion/correction.
11) Children’s Privacy
Our Services are intended for businesses and commercial property stakeholders. We do not knowingly collect data from children under 13 (or under 16 where applicable).
12) International Visitors
If you access our Services from outside the U.S., your information may be processed in the U.S., where laws may differ.
(Competitor benchmark: FlyWash includes a cross-border transfer notice. )
13) Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
14) Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post changes with an updated “Last updated” date.
(Covers the same update concept you see in competitor policies. )
15) Contact Us
EZ Aerial Solutions
Mailing Address: [email protected]